FAQs: Article Links, Logging in, Accessing Information

I can’t read the article file (Adobe, pdf).

Sometimes there may be a problem with an over load on your computer memory. Consider turning off your computer and then on, and try to open the Adobe file again.
Some computers may have very slow downloading due to traffic on their lines or limited bandwith (speed of lines). This can sometimes cause downloading to timeout (stop). If you have a very slow download you will have to wait perhaps 5 to 10 minutes for a large download. A faster way around the problem is to copy the Adobe file directly to your computer desktop. This avoids the slower Adobe downloading process. To bypass Adobe downloading, right click on the link “Get Course Material” and then save the file to your desktop. Next open the file on your desktop by clicking the downloaded link.

Check to see if you can download other articles with pdf files at our website. If you can, then there may be a problem with that particular Adobe file at our site. Give us a call and we can check into any potential problem on our site. If you have problems with downloading other article Adobe files at our site, then it may be that you have a much earlier version of the Adobe Reader, such as Acrobat, or there is an error in your Adobe Reader file. Others have found reinstalling Adobe has eliminated problems. The link to downloading to the latest version of Adobe Reader is “here.”:http://www.adobe.com/reader

Another option to try is to access the Adobe file using another computer.

Why can’t I login? The form page won’t accept the information I enter?

Sometimes errors are made when entering the Username or Password. Consider closing out of your Internet browser and re-opening it to re-enter you Username and Password.

You may have problems due to having “cookies” disabled on your computer. Cookies act like temporary memory and are necessary for transferring information from one web page to another. Like most member-oriented sites, our site uses temporary cookies to store identifying information for an ordering process. Since these cookies are deleted at the end of the session, no identifying information remains on your computer after your leave CE-credit.com.

All modern browsers support cookies. However, if you have disabled the use of cookies in your browser, you will not be able to use this site. In order to complete an order it’s important to allow your browser to accept temporary cookies from our domain.

For Microsoft Internet Explorer you can enable cookies by clicking the link Tools at the top of the page, then Internet Options, then Security, and Privacy tab, and choose medium or medium high for the slider. Then click sites…and enter ce-credit.com as an “Allowed or Trusted” site.

Another option is using the Mozilla Firefox browser. Although uncommon, a older Internet browser in combination with a particular computer operating system may create login problems. In recent years, those who have experienced trouble logging in have resolved the problem by using Firefox to access the site, because Firefox uses its own cookie settings, separate from Internet Explorer. If you don’t have the Firefox browser already available on your computer, you can easily download it FREE in a few minutes by visiting GetFirefox.com. Once you download and install the Firefox browser, open it and enter our website URL.

If you feel uncomfortable making security changes or installing a program, you might just ask a tech-savvy friend to help you. The changes we’ve described here can sound daunting, but for a more experienced computer user they’ll be quite easy.

If your computer is a business computer and you’re not allowed to make security level changes or install program, then the best option might be using another computer. Most all computers have cookies enabled.

If you have any questions or would like to discuss this concern further, please free to give us a call at 877-248-6789.

I don’t see my course information listed at Florida CE Broker

Please open your member account and click the “Your State Licenses” link to determine if your State License number was accurately entered.

Although we try to enter your course information into CE Broker much more frequently, allow us three to four weeks. If after that period of time you don’t see your course information listed, please contact us.

How can I make the words bigger or smaller when reading material at this site?

Articles that are presented as Adobe files (pdf) allow you to change the size of the fonts. In the tool bar is a magnifying glass. Drag it over the article and click to increase the size of the words.

Also, at the bottom of each of our webpages is a message, “Adjust Text Size.” Click on the “letter” size that is best for your viewing.

The system won’t accept my registration information.

Another option is using the Mozilla Firefox browser. Although uncommon, a older Internet browser in combination with a particular computer operating system may create login problems. In recent years, those who have experienced trouble registering have resolved the problem by using Firefox to access the site, because Firefox uses its own cookie settings, separate from Internet Explorer. If you don’t have the Firefox browser already available on your computer, you can easily download it FREE in a few minutes by visiting “GetFirefox.com”:http://getfirefox.com. Once you download and install the Firefox browser, open it and enter our website URL.

If you have any questions or would like to discuss this concern further, please free to give us a call at 877-248-6789.

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FAQs: Article Links, Logging in, Accessing Information

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